How to Login Chase Bank Online Banking Account
How to Login Chase Bank Online Banking Account

Chase bank has nearly 5,000 stores across the country that customers can visit, but for the ultimate convenience, it also offers an online service if you set up a login. It’s an easy process that you can complete in minutes and allows you to access your account anytime, anywhere.

How to log into your Chase account from a computer

When you go to the Chase homepage, you’ll see a place on the right side of this page where you can log in to your account. Just enter your username and password in the corresponding slots. You can check the “Remind me” box; however, before you do so, consider whether someone could find and steal your personal information. If you’re using a shared computer or public WiFi, you may want to think twice before checking this box.

How to log into your Chase account from your phone or tablet

The Chase mobile app can be downloaded from the App Store and Google Play. Please use your laptop or tablet to create your Chase online login before using the app.

After logging in with the app, tap “Request ID” and choose to receive it by email, text message, or phone call. Enter the code and password to complete the process.


You can deposit checks, transfer money and make payments using the Chase app. You can also use a branch locator if you need access to pinned branches.

What to do if you lose your Chase credentials

Get help if you lose your Chase credentials. On the Chase home page, click Forgot Username/Password? . link below the login button.

You must provide your social security number or tax ID number and account type to prove your identity. Once the process is complete, Chase will help you find your username or reset your password so you’re ready again for convenient online banking.

How to Find Your Chase Bank Statement

Chase’s online platform makes it easy to find bank statements anytime, anywhere. You can even view up to seven years of Chase statements online, just in case you want to dig deeper into your financial model.


If you’re on a phone or tablet, just click View Report in the Summary section while logged in to your account. If you’re using the desktop version of the Chase website, it works similarly – log in to your account, select the menu button to see more options, and select “Excerpts & Documentation” from the list.

How to contact Chase if you’re having trouble with your account
You can contact Chase Customer Service in a number of ways. If you prefer to be on the phone, you can reach Chase from 7am-midnight EST at:

  • 1-877-242-7372 if located in the U.S.
  • If outside the U.S., call 1-713-262-3300

If you’re in the military, try these numbers:

  • 1-877-469-0110 if located in the U.S.
  • If you are overseas, please call 1-318-340-3308

If you feel you need a little more personal touch, you can schedule an appointment with a Chase Banker online. You can meet this banker in person on any date and time you schedule. These appointments are for people with and without a Chase bank account.

You can also express your concerns via a safety message; from your account page, click the menu and select Safety message. You can even connect via social media – Chase is @ChaseSupport on Twitter.

What are the advantages of online banking?

Online banking has many benefits, but perhaps the biggest one is the instant gratification you get from using it. Instead of going to a brick-and-mortar Chase to check your balance or sending physical checks to the post office for important bills (which may or may not arrive at their destination), online banking takes your breath away. With online banking, you can set up automatic bill payments, check your account balances, and even schedule transfers from your checks to your savings—all within minutes.

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Jake Smith

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Jake Smith

He is the editor of Eragoncred. Previously, he was editor-in-chief of Eragoncred and a financial industry reporter. Jake has spent most of his career as a Digital Media journalist and has over 10 years of experience as a writer and editor.